Simply put, this series of classroom training tools will add instant credibility and proven content to your next customer service workshop, staff meeting or training class. The comprehensive collection of titles will give your trainers, managers and supervisors the flexibility to train on a variety of subjects for months without ever repeating. In addition, this material will save hundreds of hours of preparation time. These training programs are equally effective in a self-study environment, for employees who choose to learn on their own or are located in a remote location.
Expires: 02 March 2010
Training Pack 1: "Telephone Doctor Series"
The Complete Customer Service Training Library includes 19 skill-driven customer service training modules. Individually, these titles are R4, 163.50 excl vat each and most organisations choose to save nearly 50% by ordering the Complete Customer Service Training Library for R39, 553.25 excl vat!
Each chaptered DVD training module in this series features broadcast-quality production values and offers easy-access chapter menus. Users have the option of playing each program in its entirety or viewing selected segments to help the audience focus on specific skills and sections. Each course includes a comprehensive leader's guide to ensure the facilitation goes along smoothly.
Training Pack 1: "Telephone Doctor Series"
Titles selected for this pack:
R 39,553.00 (EXCL. 14% V.A.T)