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Human Resources

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Human Resources

Handling the New Wave (Program 49 Cutting Edge Communication Series)

An amusing program about managing the expectations and behaviors of the newest recruits. Carol is underwhelmed when “dude” Dion (   more...

Mediating for Resolution (Program 46 Cutting Edge Communication Series...

Learn excellent skills for controlling respectful exchanges and facilitating solutions. Alex and Sam are in dispute. Alex is ince   more...

Handling Anyone Difficult (Program 44 Cutting Edge Communication Serie...

Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. We all have to deal with difficult people. Ca   more...

Overcoming Setbacks (Program 43 Cutting Edge Communication Series)

When facing setbacks recognize when you feel stuck and move forward. For Sam, the key to overcoming setbacks is to stay positive.   more...

Transforming SILOS (Program 42 Cutting Edge Communication Series)

Avoid a closed fragmented culture and ensure caring, sharing and collaboration. In honor of “Blue Moon Day”, everyone wears blue   more...

Sharing Feedback (Program 40 Cutting Edge Communication Series)

Avoid defensiveness, be open to receiving and give specific balance feedback. Marcus leads a team meeting to develop positive fee   more...

Using Goals to GROW (Program 39 Cutting Edge Communication Series)

Define goals and consider reality, obstacles, options and way forward. Serena presents the GROW model to a skeptical Carol and Ma   more...

Responding Thoughtfully (Program 38 Cutting Edge Communication Series)...

Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). Carol tells the team that people do not lis   more...

Achieving SMART Goals (Program 37 Cutting Edge Communication Series)

Lean the SMART formula and set specific measurable goals that are relevant and achievable within a time frame. Carol says she is   more...

Set and Achieve Goals - Success at Work Series

Be clear about your goals and steps to achieve them and persist. Determine your goals Ensure goals are realistic Set specific me   more...