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Human Resources

Safety, Health, Environment, Risk and Quality

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Safety, Health, Environment, Risk and Quality

Striving for Five Star Safety & Security

In this entertaining video, vacationing police officers Arnie & Sandy Pike explore safety and security issues for the resort t   more...

Who Cares? I Do! Using Emotional Intelligence for Service Excellence

Research shows that 70% of the reasons for losing customers are related to poor emotional intelligence skills. This entertaining,   more...

Service Savvy - Providing Outstanding Service in a Diverse World

The Service Savvy game show leads participants through 15 scenarios that focus on serving diverse guests. Ten of the scenarios or   more...

Service Savvy in Difficult Times

Providing savvy service in difficult times is challenging! In this insightful video our main character, Hank, explores how his tea   more...

Striving for Five Star Service

In this entertaining video, the Customer Service Players demonstrate, through a series of vignettes, how to (and how not to) deliv   more...

Customer Service - Dream Come True or Nightmare

This entertaining and educational program follows two families on vacation.  They are staying at different hotels... and rece   more...

Five Star Teamwork

'How is it that certain teams achieve extraordinary excellence, day after day, year after year and manage to stay committed to eac   more...