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Human Resources

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Human Resources

Enhancing Service (Program 41 Cutting Edge Communication Series)

Listen to customers, build rapport and demonstrate you care by being efficient, knowledgeable and a problem solver. Service is in   more...

Customer Service Gone Viral

**You can't help but notice that almost everything we do now has a chance of being recorded, reviewed and presented to the entire   more...

Customer Service Recovery for Government - The Right Words at the Righ...

Produced specifically for front-line public employees, this practical training demonstrates how to turn a citizen/customer's frust   more...

Complaints: Five tactics for handling complaints effectively

This training resource will… Enable all customer service staff to deal and manage with customer complaints effectively. V   more...

Business Friendly Customer Service

This course helps customer relationship professionals to become more Business Friendly. Business Friendly is defined as the middle   more...

Caring For The Customer (Exceptional Customer Service Series)

Every organisation has its customers. They're the people who buy or rely on our products, ideas or services. No matter where   more...

The VIP (Exceptional Customer Service Series)

The customer is the one person in your organisation that everyone should aim to please. They are in fact the reason your company e   more...

Internal & External Customers (Exceptional Customer Service Series)

Every organisation has its customers. They're the people who buy or rely on your products, your ideas or services. This trainin   more...

Complacency Towards Customers (Exceptional Customer Service Series)

This training module gets the viewer to think about customer service complacency and putting themselves in the customer's shoes at   more...

Dealing With Difficult Customers (Exceptional Customer Service Series)...

In any sort of customer service role, it is inevitable that there are going to be times when difficult behaviour will be encounter   more...