This eight-part series looks at variety of issues around sales and customer service. A panel of experts – Andrew Stuart, co-founder of Hocking Stuart real estate agency, Michael Schiffner, managing director of Collective Intelligence sales training consultancy and Gayathri Buur-Jensen a retail sales manager – are led through a series of discussions by Psychologist Peter Quarry about sales and customer service processes. The series looks at presenting with impact, closing sales, what customers love and hate and five other sales-related topics. The lively and wide-ranging debate, backed by research and coupled with the diverse experience and credentials of the panel makes this series suitable to managers, trainers, facilitators and educators across a wide range of industries and workplaces.

• Closing the Sale (Product code SVDM-221)
• Managing Difficult Customers and Complaints (Product code SVDM-222)
• Overcoming Objections (Product code SVDM-223)
• Presenting with Impact (Product code SVDM-224)
• Selling Yourself First (Product code SVDM-225)
• The Phone as a Friend (Product code SVDM-226)
• What Customers Love and Hate (Product code SVDM-227)
• Working Constructively in a Sales Team (Product code SVDM-228)

The 8 individual video’s are short (between 10 to 12 minutes long) and on separate DVDs.