This video takes a fun, motivating look at the most important thing we can do in business…take care of the customer. We're all in the same business. Our job is to make customers happy. What's the best way to do that? By giving out pickles! " Pickles" are thoses special or extra things you do to make people happy. The trick is figuring out what your customers want and then making sure they get it. That's the pickle!

Key Learning Points:

• Service - make service your number one priority
• Attitude - how you think about the customer is how you will treat them
• Consistency - set high service standards and live them every day
• Teamwork - look for ways to make each other look good