Our Latest Releases Our Best Sellers
Enhancing Teamwork
Topic: Team Building
Format: DVD
Manager and Friend - The Right Balance
Topic: Management
Format: DVD
Workplace Leadership
Topic: Leadership
Format: DVD
The Respectful Workplace - It Starts With You
Topic: Diversity and Organisational Communications
Format: DVD
Respectful Communicator - The Part You Play
Topic: Diversity and Organisational Communications
Format: DVD
Leadership and Self-Deception
Topic: Leadership
Format: DVD
Stress Is A Gift
Topic: Stress Management
Format: DVD
Communicating Non-Defensively 2nd Edition
Topic: Communication
Format: DVD
Customer Service In Long–Term Care: Making It World–Class
Topic: Customer Service
Format: DVD
BREAD Complete Package
Topic: Motivation / Attitude
Format: DVD
Actions Speak! Behavior-based Interviewing
Topic: Interview Skills
Format: DVD
The Comeback by Patrick Coyle
Topic: Personal Mastery
Format: DVD
weeklyfeature
Your Place In Total Quality RNKV-199
2 Minute Preview

This is an extensive training programme on Total Quality Management to secure an understanding of the meaning of total quality and to gain commitment. The video demonstrates the fundamental meaning of quality in terms of satisfying needs and expectations.

Key Learning Points:

  • Who are my internal customers?
  • Why is checking and monitoring work performance essential?
  • What are the benefits of total quality management to me and to the company?
  • How can I get involved and make suggestions?