When employees lead... business succeeds. That is the belief of management consultants James Belasco and Ralph Stayer as they present their new paradigm for leaders. They wrote the book "Flight of the Buffalo - Soaring to Excellence, Learning to let Employees Lead". They describe the buffalo, who are solely dependent on one leader who determines the herd's destiny and survival. Geese, on the other hand, fly in high precision formation and every bird knows where they are headed and is ready to take over the leadership position at any given moment.

Key Learning Points:

• Replace "top-down" management with employee empowerment
• Tap the capabilities of all employees
• Vest employees with responsibility for solving their own problems
• Create meaningful, face-to-face relationships between customers and employees
• Build trust, increased satisfaction and sales by putting the customer at the centre of your organisation